Accommodation rules of Snooker Mini-Hotel
1.General provisions
1.1. According to the Accommodation Rules, the relationship between the Snooker mini-hotel (hereinafter referred to as “Hotel”) and the customers and customers of the hotel services are regulated and the basic requirements for the Hotel use rules are set.
1.2. These Accommodation Rules in the hotel are designed in accordance with the Rules of using hotels and similar facilities for accommodation and provision of hotel services, approved by the order of the State Tourism Administration of Ukraine dated March 16, 2004, No. 19.
1.3. The consumer is obliged to adhere to the Accommodation Rules in the mini-hotel and the Fire Safety Regulations.
1.4. If the consumer repeatedly violates the Accommodation Rules and/or Fire Safety Regulations, which leads to material damage and/or creates inconvenience for other consumers, the Hotel has the right to refuse settlement or terminate the contract (to effect eviction).
1.5. The Hotel guarantees privacy to the guests. The consumers of the Hotel take into account and do not object to the use of CCTV systems in the territory of the Hotel, except for toilet rooms and hotel rooms. The hotel reserves the right to provide at the request of authorized state bodies all the data and information they need.
1.6. Smoking in the Hotel is prohibited (according to the Law of Ukraine No. 4844 dated December 16, 2012) You can use a specially designated smoking area. The hotel administration reserves the right to impose a fine of UAH 1,000 on guests for violation of the fire safety standards, smoking in unacceptable places and disobedience to the legitimate requirements of the administration.
1.7. Comments and suggestions on Hotel’s work can be left to the Hotel’s administrator or at the e-mail address: snooker.lviv@gmail.com.
1.8. The hotel’s working hours are round the clock.
1.9. Departure at the hotel runs until 12:00, settlement after 14:00.
1.10. The Hotel charges hotel services until the room is seated.
1.11. When accommodating children under the age of 8 with parents in one room, when no extra bed is charged, there is no charge for the children’s stay.
1.12. The Hotel provides the following services to the consumer at no additional charge:
ambulance call;
wake at a certain time;
providing the necessary inventory in accordance with the categories of the Hotel.
1.13. For coming to see the people living in the room by third parties, the Hotel administration has established visiting hours from 10 hours 00 min to 21 hours 00 min. (at the same time there can be no more than 1 guest in the room, and the duration of the visit is not more than 1 hour). The residing person is responsible for the third person(s) in the room. If necessary, the administrator has the right to check the guest documents.
1.14. Bed linen, towels and toiletries are not changed on a regular basis, but at the request of the guest at the reception (or you may use the appropriate table located in the room).
1.15. The Hotel administration is not responsible for the items left and lost in the room.
2. Definition of terms
In the Accommodation Rules in the mini-hotel the terms are used in the following meaning:
– a consumer (guest) is an individual who orders, uses or intends to purchase or order services to the Hotel for his own needs;
– a customer is a natural or legal person, including a tourist activity subject concluding a relevant agreement for the provision of hotel services on behalf of and in favor of the consumer and pays for this agreement (provides guarantees for payment under this agreement);
– a hotel service is the actions (operations) of the Hotel on the placement of the consumer by providing a room (place) for temporary accommodation in the Hotel, as well as other activities related to accommodation and temporary residence. The hotel service consists of the main and additional services provided to the consumer at accommodation and residence in the Hotel;
– a place (bed-place) is a part of the area of the room with a bed, bed linen, towels and another inventory according to the category of the Hotel, designed and suitable for one person’s stay;
– a room is a separate room, equipped with furniture, consisting of one or several rooms suitable for temporary accommodation;
– reservation is the process of ordering by the consumer of the Hotel the main and/or additional services to a certain extent, for the purpose of using the services in a timely manner by a specific customer or a group of consumers;
– confirmation of the booked services is the Hotel agreement to fulfill the orderly list of main and additional services according to the application;
– refusal to book the services is a refusal to the Hotel in booking the main and additional services of the Hotel in the term specified by the agreement;
– cancellation is a refusal of the customer from the booked services. Cancellation is divided into three types: timely cancellation, late cancellation, non-arrival. In case of late cancellation or non-arrival, the Hotel will charge a penalty from the customer in accordance with the conditions set out in the agreement;
– timely cancellation is a refusal of the customer from the use of booked services not later than three days before the date of the scheduled arrival or in the terms stipulated by the agreement;
– late cancellation is a cancellation within a term not later than one day before the date of the scheduled arrival or in the terms specified in the agreement;
– non-arrival is an actual non-arrival of the consumer, groups of consumers to the Hotel on the day of arrival or cancellation of the booked services less than 24 hours prior to the specified date of settlement;
– arrival date is a date of arrival of the consumer to the Hotel;
– departure date is a date of departure of the consumer from the Hotel;
– Early check-in is an arrival of the consumer to the Hotel till the settlement hour (check-in from 06:00 to 12:00 – early settlement, payment 50% of the cost of the day, check-in from 24:00 to 06:00 – payment 100% of the value of the previous day);
– late arrival is a check-in by the consumer after the settlement hour or booked date;
– early departure is a departure of the consumer before the booked date;
– late departure is a departure of the consumer from the Hotel after the settlement hour on the day of departure (eviction from 12:00 to 18:00 – late eviction payment 50% of the value of the current day, eviction from the room after 18:00 – payment of 100% of the value of the current day);
– a settlement hour is an hour, which is set in the Hotel and at the onset of which the consumer should release the room on the day of departure and after which the settlement at the Hotel is made.
3. The order of settlement at the Hotel and payment for the services of the Hotel
3.1. The accommodation and services provided by the Hotel are made in cash, according to the cashless payment according to the hotel price list of accommodation prices. Payment for accommodation and additional services is made in the national currency, hryvnia.
3.2. After making a reservation at the Hotel and following a request from the Hotel side, the guest is required to make a prepayment of 30% of the total amount, not later than within 5 days after the reservation is made. In case of no prepayment during this period, the Hotel reserves the right to cancel the reservation.
3.3. If the guest is late for more than one day, the guaranteed reservation is canceled, and the prepayment for the accommodation is not refundable.
3.4. In case of a guest’s early departure or late cancellation of the reservation, the hotel does not return a prepayment made for it.
3.5. The room (place) in the hotel is provided to the consumer after presentation of a passport or other document certifying the person (a passport of a citizen of Ukraine, a passport of a citizen of Ukraine for travel abroad, a diplomatic or service passport, a seaman’s identity card, residence permit of the person living in Ukraine, but not being a citizen of Ukraine, a foreigner’s national passport or substitute document, and a visa for a stay in Ukraine (unless otherwise provided by valid bilateral agreements), a birth certificate of minors who who have not reached the age of 16, driving license) and filling in the settlement form of an established form. The Hotel administration reserves the right to refuse to render services to guests who have not presented an identity card or have refused to pay.
3.6. An early check-in or late check-out is available to Guests only if there are vacancies in the Hotel and no applications for similar dates in accordance with the Hotel’s price-list.
4. Consumer Obligations
4.1. The consumer undertakes:
4.1.1. to follow the order in the Hotel, throw garbage only in specially designated places;
4.1.2. to treat the property of the Hotel with care (at the guest’s departure, the administrator on duty accepts the room);
4.1.4. not to perform actions violating peace and interfering with other Consumers (for the violation, the administration has the right to evict a residing person);
4.1.5. to follow the Fire Safety Regulations;
4.1.6. to prevent third parties to enter the room without notifying the administration of the Hotel and/or at the time not set for the visit;
4.1.7. when leaving the room: to close the water taps, turn off the light and the equipment in the room, close the door f the room to the lock;
4.1.8. upon leaving the Hotel, to fully pay for all services rendered and hand over the key from the room to the administrator on duty;
4.1.9. in case of damage to the property of the Hotel, the guest fully compensates it in accordance with the internal documents of the Hotel (except the indemnification of the damage, the resident should voluntarily or in court reimburse the costs associated with the idle hours of the room during the repair);
4.1.10. Pets are not allowed at the hotel.
4.2. In order to ensure the order and safety of the hotel, the Consumer during the stay in the Hotel is prohibited:
4.2.1. to leave the strangers in the room for the period of his absence, and also to pass them the key of the room;
4.2.2. to store bulky items, explosive and flammable substances and objects in the room;
4.2.3. to use heaters;
4.2.4. to throw garbage, and other objects through the Hotel windows. In case of violation of this paragraph of the Rules an offender shall be fined in the amount of UAH 200,00. (two hundred hryvnia);
4.2.6. to smoke in the rooms, halls and premises of the Hotel;
4.2.7. to bring in the territory of the Hotel and store in the room materials and items that are dangerous to the life and health of others;
4.2.8. to rearrange and take out furniture from the Hotel’s room;
4.2.9. to violate generally accepted standards of behavior, including staying in the territory of the Hotel under the influence of drugs and in the state of alcohol intoxication.
4.2.10. to manifest aggression or actions endangering the safety of the health or property of others;
4.2.11. to cause damage to property of the hotel;
5. Consumer responsibility
5.1. In the event of loss, destruction or damage to the property of the Hotel, the consumer is obliged to reimburse its value in accordance with market prices established at the time of loss, destruction or damage to such property.
5.2. For untimely arrival at the hotel, or in the case of a no settlement of the Guest at the Hotel or check-in in some days later, the funds for non-stay nights at the hotel are not returned.
We will be glad to see you! We wish you a pleasant rest!